Refund Policy
# Refund Policy
QRStio products are digital and delivered instantly. Refund eligibility is based on whether the product works as ordered — not on whether it has been downloaded, printed, or scanned, which we have no way to verify.
## Eligibility for a refund
You may request a refund within 30 days of purchase if the QR code or digital file has a fault attributable to us, including:
- Not delivered
- Not scannable
- Difficult or unreliable to scan
- Wrong size
- Wrong format
- Directs to the wrong destination
To request a refund, contact us at hello@qrstio.com with your order number, a description of the issue, and — where possible — a photo or scan test showing the problem.
## Billing errors
If you were charged incorrectly (double-billed, wrong amount, billed after cancellation), contact us at hello@qrstio.com and we'll correct it at no cost, regardless of the eligibility criteria above.
## Non-refundable items
We don't offer refunds for change-of-mind requests once a QR code has been correctly delivered and functions as ordered (correct size, format, and scannable). Custom or personalized QR code configurations, sale items, promotional credits, and gift cards are non-refundable.
## Subscriptions
Canceling a subscription stops future billing but does not refund the current billing period, unless the digital product delivered in that period was faulty per the Eligibility section above, or unless required by law (see the EU right below).
## European Union 14-day right of withdrawal
Separate from the fault-based policy above, EU customers have a statutory right to withdraw from a purchase within 14 days without giving a reason, under the EU Consumer Rights Directive. Under Art. 16(m), this "change of mind" right is waived only if, before delivery, you gave explicit consent to immediate delivery and acknowledged that you lose the right of withdrawal — confirmed via a dedicated checkout consent step, not by usage alone. If that confirmation step wasn't presented to you at checkout, delivery is treated as not yet begun for withdrawal purposes, and your 14-day right to withdraw applies in full — contact us at hello@qrstio.com.
This is separate from your right to a working product: if a QR code is faulty in any way listed under Eligibility above, that remedy applies regardless of the 14-day window or whether you consented to immediate delivery.
## Refunds
Once a refund request is approved, you'll be refunded automatically to your original payment method within 14 business days. It can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since we approved your refund and you haven't received it, contact us at hello@qrstio.com.